Privacy & Cookie Policy

The type of information we collect

Evenstar Global and The Evenstar Centre ("Evenstar") receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect the information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose your site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with your site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

Evenstar Global Limited (“Evenstar”) operates the website www.evenstarglobal.com (the “Site”) and organises its maintenance and the placing of its content. Evenstar is strongly committed to issues of privacy. This page contains information about our use of cookies on the Site.

Use of cookies on the site

The use of cookies is now commonplace on many websites. Evenstar uses cookies through our use of the following software on the Site:

Name of software provider: Google Analytics

Why is the cookie being used?: Analytics and website improvements

We do this so we can track user interaction with the Site to identify which content is of greatest interest to users, in order to allow us to deliver more meaningful content in the future. Tracking usage of the Site through Google Analytics entails placing small digital files on your device (for example, computer or mobile phone). These include small files known as “cookies”. They cannot be used to identify you personally. This information includes the number of visitors to the Site, how visitors have reached the Site from and the pages that they visited within the Site.

You can visit the Site and download the majority of our online content without telling us who you are or giving us any information to identify yourself.

We have conducted a comprehensive audit of the cookies that are downloaded on to users machines when using the Site:

Google Analytics

Google Analytics collects first party cookies, as described above. The information collected using these cookies is sent to Google and is used to evaluate how the Site is being used. This enables Evenstar to compile statistical reports on how the Site is being used in order to help us deliver more meaningful content for visitors to the Site.

Evenstar does not collect (nor allow any third party to collect using the Site) personally identifiable information of visitors to the Site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link any cookie information with any IP address or with the identity of a computer user. In short, our use of Google Analytics does not identify who you are, but it does track your movements on the Site.

A full list of cookies used by Google Analytics and explanations on how these work are available on Google’s website

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
http://www.google.com/intl/None/policies/privacy/

Google Adwords

We and our service providers may use advertising cookies to deliver ads that we believe are more relevant to you and your interests. These cookies remember what you have looked at on the site and other sites, and may be combined with other information acquired from third parties. For more information about targeting and advertising cookies and how you can opt out, visit:

http://www.google.co.uk/policies/technologies/ads/

Third Party Sites

We embed our video content using www.youtube.com. Information on how this website uses cookies can be found on the Google privacy pages.

Legal Requirements

The law requires us to obtain the consent of our users to download cookies on to their machines, and we want our users to find information and services quickly. Therefore, we have added a prominent link in the top right of every page of the Site to allow you to find out how we use cookies. You can also access this information through the privacy policy and legal information pages which are linked to in the footer of every web page.

How to disable cookies

You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of the Site.

There is more information about cookies, including how to delete them on the website https://www.aboutcookies.org.uk/. You may also opt out of being tracked by Google Analytics.

How our site visitors can withdraw their consent

If you don’t want us to process your data anymore, please contact us at info@evenstarglobal.com or send us mail to: Evenstar Global Limited, 12B High View Parade, Woodford Avenue, Ilford, IG4 5EP, UK

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@evenstarglobal.com or send us mail to: Evenstar Global Limited, 12B High View Parade, Woodford Avenue, Ilford, IG4 5EP, UK.

Privacy & Cookie Policy

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